The requirements for a quality management system (QMS), which organizations can use for internal application, certification or for contractual purposes with suppliers and customers, are specified in the standard CSN EN ISO 9001: 2016.
Benefits of the quality management system and its certification:
- providing services to even the most demanding customers and the possibility of acquiring new customers with a view to increasing their satisfaction;
- increase sales, profit, market share through effectively set processes, and thus increase the satisfaction of owners;
- demonstration of commitment to comply with legal and regulatory requirements;
- guarantee of the stability of the production process, and thus the stable and high quality of services and products provided to customers;
- demonstration of the suitability, efficiency and effectiveness of the established quality management system by a third, independent party;
- improving the management system, improving the organizational structure of the organization;
- improve order and increase efficiency throughout the organization;
- cost optimization - reduction of operating costs, reduction of costs for non-conforming products, saving of raw materials, energy and other resources;
- increasing public and state control authorities' confidence;
- built-up self-regulating system responding flexibly to changes in customer requirements, legislative requirements and changes within the organization (e.g. new technologies, organizational changes, etc.).